Made to order, and made right
Returns & Exchanges
Last updated: July 2026
The short version
Every piece is made to order — the alphabet, layout, colors, and any name or year are stitched into the piece for you, so we can't restock it and we don't accept returns or exchanges for change of mind. But if what arrives is defective, damaged in transit, or not what you ordered, tell us within 14 days of delivery and we will make it right — a repair, a remake, or a refund. You never pay a fee for that, and you usually don't have to ship anything back.
What qualifies for a return or refund
A manufacturing defect, damage that happened in transit, or an item materially different from what you ordered — wrong alphabet, wrong letters, wrong name, wrong product. Email hello@lusikandsons.com within 14 days of delivery with a photo of what you received. We keep our own documentation on every order — the finished-piece photograph, the packaging, the carrier handoff — so most of the picture is usually already on our side and we can move straight to a resolution.
How a return is resolved
For a verified defect, damage, or wrong item, Lusik will repair the piece, remake it, or refund you — whichever actually makes it right, decided with you. Refunds go in full to your original payment method and typically appear within 5–10 business days of being issued. Because each piece is personalized, we generally don't ask you to mail anything back; if we ever do need the piece returned, we pay the shipping.
Fees
None. No restocking fees, no return-shipping charges, no processing fees — a defective or incorrect order costs you nothing to resolve. We also cover the shipping on any repair or remake.
What isn't a defect
Lusik sources thread from different manufacturers, so two blankets in the same color can vary slightly in shade, and hand-stitching means spacing, tension, and stitch density vary subtly from piece to piece. These are characteristics of handmade goods, not defects, and are not grounds for a return or remake. Please also double-check spelling, year digits, and color choices in the live preview before checking out — what you see is what Lusik stitches.
Lost in transit
If tracking shows your package lost or stuck for more than 14 business days past the expected delivery date, contact us. We will file a claim with the carrier and work with you on a replacement at no cost to you.
How to reach us
Email hello@lusikandsons.com, call or text (760) 874-2333, or DM @lusikandsons on Instagram. Lusik or one of her sons will respond, usually within a day.
Other policies:
Questions? hello@lusikandsons.com · (760) 874-2333